PRODA Resources
Services Australia contacts and external resources
PRODA and AIR issues — contact Services Australia. Light software issues — contact the Light Support Team.
PRODA Support
Website: servicesaustralia.gov.au/proda Phone: 1800 700 199 Email: [email protected]
For help with PRODA accounts, passwords, 2FA, organisation linking, and device activation codes.
Services Australia Contacts
| Team | Phone | For | |
|---|---|---|---|
| AIR Healthcare Provider Support | 1800 653 809 | — | General AIR questions, provider registration, policy |
| Developer Liaison / OTS | 1300 550 115 | [email protected] | Technical/API issues, NOI testing |
Service Status: servicesaustralia.gov.au/service-status — check here first if AIR seems unavailable.
Key Forms
- Online Claiming Provider Agreement (HW027) — required to link your organisation to AIR. See Submit Online Claiming Provider Agreement (HW027).
- IM004 — Register as a vaccination provider. Available at servicesaustralia.gov.au/im004.
Useful Links
Light Support Team
For Light software issues, feature questions, and technical support. When contacting support, include your site name, the error message, and steps to reproduce the issue.