Submission Errors
Troubleshooting vaccination encounter submission failures and validation errors
Errors that occur when submitting or updating vaccination encounters to AIR.
Common Submission Issues
Missing Required Fields
Symptom: Form won't submit or error indicates missing data.
Solution: Check that all fields marked with an asterisk (*) are completed. Required fields may change dynamically based on the selected vaccine — see Understanding Required Fields.
Invalid Vaccine Code
Symptom: Error related to vaccine code or "vaccine not valid for date".
Solution: Ensure you're selecting from the dropdown (not typing manually). If the vaccine doesn't appear, check the Date of Service is correct — vaccines are filtered by date validity.
Duplicate Encounter
Symptom: Warning about a similar vaccination already recorded.
Solution: Check the immunisation history for an existing record with the same vaccine and date. If the duplicate is genuine, use Accept and Confirm. If it was submitted in error, do not resubmit.
Encounter Pended
Symptom: Encounter submitted but shows "PENDED" or "Action Required" status.
Solution: This is normal in some cases (e.g., first encounter for a new patient). Review the warning details and use Accept and Confirm to resubmit with confirmation.
Network or Server Error
Symptom: "Failed to record encounter" or "Failed to communicate with the server".
Solution:
- Check your internet connection
- Verify your PRODA connection is still active (Settings > Integrations > AIR Integration)
- Wait a moment and try again
- Contact the Light Support Team if the issue persists