Availability Warnings

When you create or reschedule a booking in Light, the system checks for potential conflicts and availability issues. If something looks off, you will see a warning — but you can still proceed if the booking is intentional.

What Are Availability Warnings?

Availability warnings are soft guards that alert you when a booking might conflict with existing bookings or fall outside configured service hours. They appear in the create and reschedule booking forms, directly below the time selection.

Unlike hard blocks, warnings do not prevent you from making the booking. They simply make sure you are aware of the issue before proceeding.

Types of Warnings

Resource Conflicts

A resource conflict warning appears when the selected resource (e.g., a pharmacist or consultation room) already has a booking at the chosen time. This alerts you to a potential double-booking.

For example, if Pharmacist Smith already has a flu vaccination at 10:00 AM and you try to book another appointment for them at the same time, you will see a conflict warning.

Availability Violations

An availability violation warning appears when the booking falls outside the service or resource's configured availability hours.

For example, if your MedsCheck service is only available Monday to Friday between 9:00 AM and 5:00 PM, scheduling a booking for Saturday morning would trigger this warning.

Acknowledging Warnings

When a warning appears, you must tick the acknowledgement checkbox before you can proceed with the booking. This confirms that you have seen the warning and are choosing to continue.

Why Warnings, Not Blocks?

Pharmacy operations sometimes require flexibility. A practitioner might need to squeeze in an urgent vaccination outside their usual hours, or briefly overlap with another appointment. Hard blocks would prevent these legitimate scenarios.

The warning system ensures that overrides are always intentional, not accidental. You can make the booking — but Light makes sure you know what you are doing first.