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Booking Setup GuideManaging Bookings

Managing Booking Vouchers

Add, replace, or remove a voucher on an existing booking service

For walk-ins, or if a voucher was not provided when the booking was created, you can add it from the booking detail page. You can also replace or remove an existing voucher from the same workflow.

Before You Start

This page covers vouchers on an existing booking. Voucher program setup still happens in the Team Management Portal.

You can manage a voucher from the booking only when:

  • the booking is not cancelled
  • the booking is not a held booking

Add or Replace a Voucher

  1. Open the booking
  2. In the Services table, find the correct customer and service row
  3. Open the row action menu and click Manage voucher
  4. Enter the voucher code in Voucher code
  5. Wait for validation to complete
  6. Click Save

Light normalises voucher codes as you type and validates them before the voucher can be saved. If the code is valid, the sheet shows a success state and enables Save. If the code is not valid, the sheet shows an error state, may include more detail about why the voucher is not valid, and keeps the save action disabled. For example, the message may explain that the booking falls outside the program eligibility dates.

Remove a Voucher

  1. Open the booking
  2. Choose Manage voucher for the relevant service row
  3. Review the Current voucher message
  4. Click Remove

Removing a voucher only affects that one service. It does not remove vouchers from other attendees or services on the booking, if any are present.

Validation and Common Failures

Light validates the voucher before it can be saved. Common reasons a code may fail validation include:

  • the code is invalid
  • the code is restricted to certain services and the current service is not eligible
  • the code is restricted to certain sites and the current site is not eligible

When validation fails, the sheet shows Validation failed with the returned error message. Correct the code and wait for validation to run again before saving.

Where Voucher Information Appears

After a voucher has been saved successfully, staff can see it in two places on the booking:

  • the Voucher column in the Services table for that specific row
  • the booking summary panel, where each voucher code is listed on its own line

If a booking has multiple vouchers, each code is shown separately in the summary panel so it is easier to review at a glance.

Kiosk Mode

Set up paired kiosk devices for self-service and staff handoff

Run Sheet

Printing a daily summary of bookings

On this page

Before You StartAdd or Replace a VoucherRemove a VoucherValidation and Common FailuresWhere Voucher Information AppearsRelated