Kiosk Mode

Kiosk mode lets you set up one or more shared devices at your pharmacy so customers can either start their own booking flow or complete a booking that staff send to the kiosk. Kiosks are managed from Settings → Kiosks in the staff app.

What Kiosk Mode Does

Once a kiosk is paired to your site, it can be used in three ways:

• Self-service walk-in — the customer starts a new walk-in booking from the kiosk home screen
• Booking lookup — the customer selects I have a booking and finds their existing booking
• Staff handoff — staff sends either a walk-in booking or an existing booking with incomplete customer forms directly to the kiosk

This keeps your counter moving while still collecting customer details and pre-service forms before the appointment.

Before You Start

You will need:

• a tablet or shared device with a web browser
• a stable internet connection
• a stand or safe place for the device at the counter

Setting Up a Kiosk

1. Open Settings → Kiosks in the staff app
2. Review the site-wide kiosk settings
3. Click Add to create a kiosk device
4. Open the device menu and click Issue pairing
5. Scan the QR code on the kiosk device, or open the pairing URL manually
6. Confirm the device opens the kiosk home screen

Site-Wide Kiosk Settings

The site settings apply across all kiosks at that pharmacy.

Connection Indicator

The connection indicator can either:

• show by default in the top-right corner of kiosk pages, or
• stay hidden until the header area is tapped

This controls how visible the kiosk controls are to customers.

Connection Sheet PIN

You can require a PIN before staff can open the kiosk connection sheet. This helps prevent customers from opening kiosk controls while the device is on the counter.

Device Settings

Each kiosk device has its own settings in addition to the site-wide settings.

Device Name and Allowed IP Addresses

Give each kiosk a clear name so staff can tell devices apart. If needed, you can also restrict a device to specific IP addresses or network ranges.

Home Screen Actions

For each device, you can choose whether the kiosk home shows:

• I have a booking
• Walk-in

You can leave both on, show only one, or turn both off to make the kiosk a listening-only screen for staff handoff.

Staff-Sent Booking Identity Check

For each device, you can also choose whether Light should ask the customer to confirm their identity before opening a booking that staff has sent to that kiosk.

The available options are:

• No check for staff-sent bookings
• Require year of birth for staff-sent bookings
• Require full date of birth for staff-sent bookings

This only applies to bookings sent to the kiosk by staff. It does not apply to ordinary kiosk booking lookup or the normal self-service home screen.

Custom Title and Message

You can customise the title and supporting text shown on that kiosk's home screen. If you leave these blank, Light uses the default kiosk home text.

Pairing and Re-Pairing

Pairing connects a kiosk device to your site in Light.

• Issue pairing gives you a one-time QR code and manual code
• Reissue pairing disconnects the current kiosk and creates a fresh pairing code
• Revoke removes the current kiosk connection and stops the device from receiving kiosk jobs

When the QR code is scanned successfully, the kiosk opens the kiosk home screen for that site.

What the Customer Sees

The kiosk home screen is the main starting point for an in-pharmacy device. Depending on the device settings, it can show:

• I have a booking
• Walk-in
• a listening-only message for bookings sent by staff

If staff sends a booking to the kiosk, the kiosk leaves the home screen and opens that booking directly. When the customer finishes, the kiosk returns to the kiosk home screen automatically.

Staff Handoff from the App

There are two common ways staff can hand work to a kiosk:

• Walk-in handoff — after creating a walk-in booking, use the post-creation panel to send it to a kiosk
• Booking completion handoff — from the booking detail page, send an existing booking to a kiosk when the customer still has incomplete forms or prescreeners

This is useful when a customer has arrived at the pharmacy but still needs to finish required information before the appointment can continue.

Practical Tips

• keep the device plugged in or charged during trading hours
• place the device where customers can use it comfortably without blocking the counter
• test pairing, booking lookup, walk-in handoff, and booking-completion handoff before going live
• use clear device names if you have more than one kiosk at the site

Related

• Walk-In Bookings — create walk-ins and send them to a kiosk
• Customer Check-In — check customers in once they are ready