Bulk Cancellation

Sometimes you need to cancel a large number of bookings at once — for example, when a practitioner calls in sick, a service is being discontinued, or the pharmacy needs to close unexpectedly. Bulk cancellation lets you handle this efficiently.

When to Use

• A practitioner is unavailable and their bookings need to be cancelled
• A service offering is being discontinued or temporarily suspended
• An emergency closure requires clearing the schedule for a period

How to Bulk Cancel

Step 1: Filter Your Bookings

Before starting a bulk cancellation, use the booking filters to narrow down to the bookings you want to cancel. For example, filter by a specific resource and date range to find all of a practitioner's upcoming bookings.

Step 2: Start Bulk Cancellation

Click the Bulk Cancel button in the bookings toolbar. This opens the bulk cancellation view.

Step 3: Review the Selection

All cancellable bookings from your filtered view are pre-selected. Past bookings and held bookings are automatically excluded — you do not need to deselect them.

Step 4: Set Cancellation Options

• Reason (required) — a free-text explanation for why the bookings are being cancelled. This is recorded for your internal records.
• Customer message (optional) — a message included in the cancellation email sent to customers. Use this to explain the situation or apologise for the inconvenience.
• Reschedule link (optional toggle) — when enabled, the cancellation email includes a link for customers to rebook their appointment.

Step 5: Confirm

To prevent accidental bulk cancellations, you must hold the confirm button rather than simply clicking it. This ensures the action is intentional.

What Happens Next

Once confirmed, all selected bookings are cancelled atomically — either they all cancel successfully, or none do. Each affected customer receives a cancellation email with the details you provided.